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Missed Appointment/Late Cancellation Policy:

Please be aware of our policy before you book an appointment. 

Do not book an appointment if you do not accept this policy. 

We will consider your booking an appointment as consent to this policy.

 

Failure to attend an appointment and/or failure to provide 24-hours notice of cancellation for an appointment – including phone and video appointments – will be invoiced as a “no-show”;  this is strictly enforced. While we recognize extenuating circumstances may preclude you from attending your appointment, we cannot cover patients for the cost associated with this.  “No-show” fees vary depending on the appointment type.  Please see our uninsured services page for more details.  At this time, we do not have “no-show” fees for missing/late cancellations of group counselling appointments.  Patients will not be able to continue using our services until outstanding balances are paid.

Look below for the appointment type that you want to book

MD ASSESSMENTS

Intake (OHIP)

All of these intake appointment must be held in-person at 3410 Sheppard Avenue East, Suite 208, Scarborough, ON, M1T 3K4.

INTAKE ASSESSMENTS

During this assessment, the MDs will look for starting steps in your recovery plan.

Intake Assessment with Dr. Nassirinejad (In-person)
Intake Assessment with Dr. Chugh (In-person)
MVA Intake Assessment (In-person)

INTAKE PHYSICAL EXAM

During this assessment, the MDs will look for any physical signs of neurological lesions.

Intake Physical Exam with Dr. Nassirinejad (In-person)

Assessments (OHIP)

Each of the following specialized assessments will evaluate an impairment you are facing; and make recommendations regarding further evaluations and treatments for that impairment.

VIRTUAL ASSESSMENTS

Virtual assessments are held virtually in the virtual rooms located in our Virtual Rooms page.

Blueprint to Care (Video)
Cervical Assessment (Video)
Dizziness Assessment (Video)
Fatigue Medical Assessment (Video)
Fatigue Treatment Assessment (Video)
Functional Cognitive Assessment (Video)
Headache Medical Assessment (Video)
Headache Treatment Assessment (Video)
Psychological Impact (Video)
Sleep Assessment (Video)
Vision Assessment (Video)

Follow-up (OHIP)

  • You can see one of the MDs below virtually if you’ve seen them in-person within the last 2 years as per OHIP’s virtual care rules.
  • Follow-ups will help ensure that you are progressing with your recovery plan well, and help troubleshoot any issues you are facing.

DR. NASSIRINEJAD

Follow-up with Dr. Nassirinejad (Video)
Follow-up with Dr. Nassirinejad (In-person)

Care Support (OHIP)

  • These appointments are open to all who have done at least one in-person appointment.
  • Held virtually on our Virtual Rooms page.

CONCUSSION CARE PATHWAY

Concussion Care Pathway (Video)

NB: This appointment lasts a maximum of 10 minutes, not longer. If you need more time, please book a follow-up with Dr. Narges Nassirinejad

EXERCISE COUNSELLING

Exercise Counselling (Video)

NB: This appointment lasts a maximum of 10 minutes, not longer. If you need more time, please book a follow-up with Dr. Narges Nassirinejad

Group Counselling (OHIP)

Group Counselling is held virtually in the Group Counselling Virtual Room located in our Virtual Rooms page.

ORIENTATION

  • Dr. Chugh will introduce you to persistent concussion symptoms and the approach to their rehabilitation.
  • You can also ask general questions regarding concussion evaluation and treatments.
Orientation (OHIP-Funded, Video)

Q&A

  • Dr. Chugh Q+A sessions are focused on any clinical issue you may be facing in your recovery.
Dr. Chugh Q&A (OHIP-Funded, Video)

Please Note

Virtual Meeting Room:

  • These sessions are conducted over video using OTN (Ontario Telemedicine Network).
  • Procedures for attending an appointment are found here.

Session Duration:

  • While we endeavor to limit the session to the allotted time, at times, the sessions go overtime because of discussion and questions.
  • Please keep this in mind when scheduling group counseling appointments.
  • We recommend that you do not book anything else for 30 minutes after each group session.

MVA Funded (non-ohip)

Our office would have notified you if you have funding for these appointment types as they are not OHIP-funded.

MVA CASE MANAGEMENT

  • In-person appointments are best for specialized types of training like neuromuscular control training.
  • Virtual appointment types are best for helping coordinate your care with your broader health care team to ensure your are progressing well.
Major Injury Management with Dr. Chugh (30-min, MVA-funding, phone)
Major Injury Management with Dr. Chugh (30-min, MVA-funding, in-person)

ALLIED HEALTH

Chiropractic

All chiropractic appointments are done by Dr. Jooya at 3410 Sheppard Avenue East, Suite 208, Scarborough, ON, M1T 3K4.

NON-MVA FUNDING

Chiropractic Therapy (30-min, non-MVA, in-person)* - see note below
Chiropractic Therapy (60-min, non-MVA, in-person)
Dizziness Functional Assessment (90-min, non-MVA, in-person)
Lower Back Assessment (90-min, non-MVA, in-person)
Neck Physical Assessment (60-min, non-MVA, in-person)

MVA FUNDING

Our office would have notified you if you have MVA funding for these appointment types.

Chiropractic Therapy (30-min, MVA, in-person)* - see note below
Chiropractic Therapy (60-min, MVA, in-person)
Dizziness Functional Assessment (90-min, MVA, in-person)
Lower Back Assessment (90-min, MVA, in-person)
Neck Physical Assessment (90-min, MVA, in-person)

PLEASE NOTE: A follow-up appointment may be required to complete the neck assessment if there are many findings.

Please Note

30-min Appointments

If you have not met the Chiropractor before, please book a 60-minute appointment to allow enough time to assess your condition and also render treatment.

Virtual Meeting Room:

  • The virtual sessions are conducted over video using OTN (Ontario Telemedicine Network) or over the phone.
  • Please specify if you prefer a phone or video appointment at the time of booking your appointment in the “Reason” field.
  • Procedures for attending a video appointment are found here.

Dietitian

Held virtually in the virtual rooms located in our Virtual Rooms page.

NON-MVA FUNDED DIETETICS

These are privately funded; please see uninsured services fees.

Dietetics (30 min, non-MVA funding)
Dietetics (60 min, non-MVA funding)

MVA FUNDED DIETETICS

Ensure you have MVA funding for these appointment types.

Dietetics (30 min, MVA funding)
Dietetics (60 min, MVA funding)

Please Note

Virtual Meeting Room:

  • These sessions are conducted over video using OTN (Ontario Telemedicine Network) or over the phone.
  • Please specify if you prefer a phone or video appointment at the time of booking your appointment in the “Reason” field.
  • Procedures for attending a video appointment are found here.

Occupational Therapy

NON-MVA FUNDED OT

These are privately funded; please see uninsured services fees.

VIRTUAL

Held virtually in the virtual rooms located in our Virtual Rooms page

Occupational Therapy with Gabriella (30 min, non-MVA, phone/video)
Occupational Therapy with Gabriella (60 min, non-MVA, phone/video)
Occupational Therapy with Oriana (30 min, non-MVA, phone/video)
Occupational Therapy with Oriana (60 min, non-MVA, phone/video)

MVA FUNDED OT

Ensure you have MVA funding for these appointment types.

VIRTUAL

Held virtually in the virtual rooms located in our Virtual Rooms page

Occupational Therapy with Gabriella (30 min, MVA, phone/video)
Occupational Therapy with Gabriella (60 min, MVA, phone/video)
Occupational Therapy with Oriana (30 min, MVA, phone/video)
Occupational Therapy with Oriana (60 min, MVA, phone/video)

IN-PERSON

Held at 3410 Sheppard Avenue East, Suite 208, Scarborough

Breath Training (30 min, non-MVA, In-person)*
Breath Training (60 min, non-MVA, In-person)*
Biofeedback Training (60 min, Non-MVA Funded, In-person)*

*These appointments are done by Margareth Bang-on, RN; supervision provided by Gabriella Boccone, MScOT, OT Reg. (Ont.), Psychotherapy

IN-PERSON

Held at 3410 Sheppard Avenue East, Suite 208, Scarborough

Biofeedback Training (60 min, MVA, In-person)*
Cognitive Assessment (120 min, MVA, in-person)
Executive Function (EF) Assessment (120 min, MVA, in-person)
Goal Management Training (GMT) Assessment (120 min, MVA, in-person)
HRV Assessment (120 min, MVA, in-person)
sEMG Assessment (120 min, MVA, in-person)

Please Note

Appointment Reason

When booking your “Occupational therapy” appointment type online, when prompted to provide the reason, please provide one of the following reasons (if relevant) to help the OT best prepare for your appointment.  Otherwise, describe what you are hoping to achieve the best you can.

  • Cognitive Strategies
  • Return-to-work Planning
  • Work Hardening
  • Computer Screen Tolerance Strategies
  • Ergonomics
  • Habit Building
  • Energy and Fatigue Management
  • Headache Behavioural Therapy
  • Goal Management Training (GMT) follow-up (Gabriella only)

Virtual Meeting Room:

  • These sessions are conducted over video using OTN (Ontario Telemedicine Network) or over the phone.
  • Please specify if you prefer a phone or video appointment at the time of booking your appointment in the “Reason” field.
  • Procedures for attending a video appointment are found here.

Physiotherapy

These appointments are rendered by Gabriella and Amanda.

VIRTUAL

Held virtually in the virtual rooms located in our Virtual Rooms page

Exercise Counselling (30 min, non-MVA, video)
Exercise Counselling (60 min, non-MVA, video)

IN-PERSON

Held at 3410 Sheppard Avenue East, Suite 208, Scarborough

Biofeedback Training (60 min, non-MVA, in-person)
Breath Training (30 min, non-MVA, in-person)
Breath Training (60 min, non-MVA, in-person)

Please Note

Virtual Meeting Room:

  • The virtual sessions are conducted over video using OTN (Ontario Telemedicine Network) or over the phone.
  • Please specify if you prefer a phone or video appointment at the time of booking your appointment in the “Reason” field.
  • Procedures for attending a video appointment are found here.

Psychotherapy

Held virtually in the virtual rooms located in our Virtual Rooms page.

NON-MVA FUNDED PSYCHOTHERAPY

These are privately funded; please see uninsured services fees.

Psychotherapy with Gina (non-MVA funding)
Psychotherapy with Noa (non-MVA funding)
Psychotherapy with Shola (non-MVA funding)
Psychotherapy with Sarah Fell (non-MVA funding)*

*Sarah Fell is a Nurse Psychotherapist, not a Registered Psychotherapist. Most extended health benefit plans will still cover for her services under psychotherapy. Please check with your provider. In our experience, most patients with benefits with Manulife, Johnson & Johnson, Green Shield, OTIP and Blue Cross will be covered. Most with benefits through Canada Life and Sun Life will not be covered for Sarah’s service under “psychotherapy”. Regardless, please double-check with your provider before booking with Sarah.

MVA FUNDED PSYCHOTHERAPY

Ensure you have MVA funding for these appointment types.

Psychotherapy with Gina (MVA funding)
Psychotherapy with Noa (MVA funding)
Psychotherapy with Shola (MVA funding)
Psychotherapy with Sarah Fell (MVA funding)

Please Note

Virtual Meeting Room:

  • These sessions are conducted over video using OTN (Ontario Telemedicine Network) or over the phone.
  • Please specify if you prefer a phone or video appointment at the time of booking your appointment in the “Reason” field.
  • Procedures for attending a video appointment are found here.

Video Procedural Guides

Ocean Questionnaires

OVERVIEW OF OCEAN Questionnaire PROCESS

SLOWLY COMPLETING AN OCEAN Questionnaire OVER SEVERAL SITTINGS