Virtual Appointment Attendance Procedures

Want to test your device before the appointment to make sure you will have no difficulties?

• We have created a virtual dummy room for the purpose of testing your device.
• No appointments are held in this virtual dummy room.
• You can simply click on this virtual dummy room link to see if you can access the virtual dummy room with your device.
• If you can access the virtual dummy room, you will have no issues accessing your video appointment with the device you tested on the day of your appointment.
• If you do have issues, you have two options:

1. You can check to see if you can access this virtual dummy room with your regular phone line. To do this:

• Phone (888) 346-6784
• Enter the following information when prompted:
  • Event ID: 596964732
  • Audio Guest PIN: 332002

2. Follow the instructions in the section “Still having difficulties” below.

You can access OTN services over your mobile device with video capabilities.  If you do run into difficulties accessing the virtual dummy room, you may want to follow the instructions at the link below: https://otn.ca/video-visit-help/Content/More/more-intro.htm.

Choose either iPhone/iPad or Android depending on which device you have.

• Instructions for iphone/ipad users: https://otn.ca/video-visit-help/Content/iOS/ios-join.htm
• Instructions for android users: https://otn.ca/connect-help-android/Content/A_Introduction%20Topics/Installing.htm

If you cannot get access to this virtual room, you can test your device by clicking on the link below:

https://videoready.otn.ca/#/netTest/?eventId=387789383

If you have any issues connecting, please phone OTN at 1-855-654-0888 and provide them with the link above. This is a free service and they will help you troubleshoot any potential issues. Please note that once you ensure that a device works for OTN calls, try to use the same device every time you attend a video visit with our program. For any new device you would like to use, you will have to follow the same procedure.

To learn more about the technical requirements to participate in OTN calls using your operating system/device, go to https://otn.ca/video-visit-help/Content/More/testing.htm.

To book the OHIP-funded Group Counselling like “Orientation” Group Counselling session:

• simply go to the “Book an Appointment” page
• scroll down to the section “Group Counselling”
• select the “Orientation (video)” button.
• Upon enrolling, you will get a confirmation email from Medeo.

***Please note: Appointments for the group sessions in the booking system are in 5 min increments, i.e.,…

• If Orientation starts at 10:00 am and lasts until 11:30am, then…
• When booking with the online booking system, it will assign you a 5-min slot between 10:00am – 12:00 pm, e.g.,  10:05 am – 10:10 am.
• Being assigned to this slot allows you to attend the session, but you have to remember to sign on at 10:00 am no matter what time you book.

1. At the start time of the session, you simply go to the “Attend a Virtual Appointment” page
2. Scroll down to the section of interest, i.e.,  “Group Counselling” or “Occupational therapy”, etc.
3. Select the button in that section, i.e.,  “Group Counselling” or “Occupational Therapy with Gabriella”, etc.
4. You will have to enter your name and then join the room. The host will admit you when they are ready for you.
5. If you prefer, you can turn off your video so that only your voice is shared over the call.
6. Please mute your microphone. Background noises can be very disruptive to the presenter and the participants. You can unmute your mic when you would like to speak.
7. You also do not have to look at the screen. In effect, you can treat this like a phone call, but held over OTN.

1. Visit our website using your phone to attend your virtual appointment at https://torontoconcussion.ca/virtual-rooms/ as you normally would through a desktop.
2. The instructions from here are the same as for accessing the session on a web browser: https://torontoconcussion.ca/virtual-appointment-attendance-procedures/.

Look below for the provider you would like to visit to learn the procedures to attend the visit over the phone.

MD Assessments

Dr. Angela Han: Call 1-(888) 346-6784. Enter event ID: 596962066. Enter guest audio PIN: 507572

Dr. Azadeh Ghassemi: Call 1-(888) 346-6784. Enter event ID: 596963912. Enter guest audio PIN: 876946

Dr. Chintan Dave: Call 1-(888) 346-6784. Enter event ID: 596948591. Enter guest audio PIN: 703199

Dr. Hamdi El-Sherbini: Dial by your location +1 204 272 7920;  +1 438 809 7799; +1 587 328 1099; +1 647 374 4685 ; +1 647 558 0588; +1 778 907 2071; +1 780 666 0144; or find your local number at https://us06web.zoom.us/u/kvVBmsl1T.   Then, enter Meeting ID: 896 6061 9342

Dr. Inna Vasilevskaya: Call 1-(888) 346-6784. Enter event ID: 596947815. Enter guest audio PIN: 657207

Dr. Jacob Alex: Call 1-(888) 346-6784. Enter event ID: 596963829. Enter guest audio PIN: 681328

Dr. Liliya Grebenyuk: Call 1-(888) 346-6784. Enter event ID: 596948653. Enter guest audio PIN: 540025

Dr. Melvin Philip: Call 1-(888) 346-6784. Enter event ID: 596961973. Enter guest audio PIN: 637662

Follow-up Appointments

Exercise counselling: Call 1-(888) 346-6784. Enter event ID: 596946886. Enter guest audio PIN: 169612

Dr. Narges Nassirinejad (Room 1): Call 1-(888) 346-6784. Enter event ID: 596946886. Enter guest audio PIN: 169612

Dr. Narges Nassirinejad (Room 2): Call 1-(888) 346-6784. Enter event ID: 596946736. Enter guest audio PIN: 674230

Dr. Taher Chugh (MVA follow-up): Call 1-(888) 346-6784. Enter event ID: 596947720. Enter guest audio PIN: 181450

Group Counselling

Group Counselling: Call 1-(888) 346-6784. Enter event ID: 596947720. Enter guest audio PIN: 181450

Occupational therapists (OT), Registered Psychotherapists (RP) & Registered Dietitians (RD)

Gabriella Boccone (OT): Call 1-(888) 346-6784. Enter event ID: 596963033. Enter guest audio PIN: 293402

Gina Li (RP): Call 1-(888) 346-6784. Enter event ID: 596962035. Enter guest audio PIN: 960463

Julia Ramos (RP): Call 1-(888) 346-6784. Enter event ID: 596963897. Enter guest audio PIN: 574240

Noa Rozenblit (RP): Call 1-(888) 346-6784. Enter event ID: 596963809. Enter guest audio PIN: 230994

Oriana Wong (OT): Call 1-(888) 346-6784. Enter event ID: 596962838. Enter guest audio PIN: 490269

Sara Cardelli (RD): Call 1-(888) 346-6784. Enter event ID: 596961903. Enter guest audio PIN: 378976

Sarah Fell (RP): Call 1-(888) 346-6784. Enter event ID: 596962906. Enter guest audio PIN: 259896

Shola Akingbala (RP): Call 1-(888) 346-6784. Enter event ID: 596962927. Enter guest audio PIN: 212394