Missed Appointment/Late Cancellation Policy:
Please be aware of our policy before you book an appointment.
Do not book an appointment if you do not accept this policy.
We will consider your booking an appointment as consent to this policy.
For sessions not funded by OHIP: In the instance where you have missed your session, we will automatically enroll you in the next cycle for the group counseling stream that you have missed. Failure to attend the second enrollment will not result in a third rescheduled appointment.
For all Group Sessions: To learn about the technical requirements to attend Group sessions, and the procedure for attending them, visit our Virtual Appointment Attendance Procedures page.
